Refund policy
Returns
You have 30 days from the day your order is delivered to request a return for any reason.
To be eligible, the item must be unused, in the condition you received it, and in its original packaging.
To start a return, email us at with your order number. We will reply with the return address and instructions. Please do not send anything back before contacting us, as we cannot process returns that arrive unannounced.
Return postage is paid by you unless the item arrived damaged, defective, or was not what you ordered. In those cases we cover it.
Damaged, defective or wrong items
If your order arrives damaged or defective, or you received the wrong item, email us within 30 days of delivery with your order number and a photo. We will send a replacement or refund you in full, and you will not need to return the item.
Refunds
Once we receive and inspect your return we will email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer it can take a further few days for the money to appear.
Original shipping is free on every order, so nothing is deducted for it.
If more than 15 business days have passed since we confirmed your refund and you have not received it, please email us.
Cancellations
Orders can be cancelled for a full refund any time before they ship. Because we aim to dispatch within 1-3 business days, please email us as soon as possible. Once an order has shipped it must be handled as a return.
Contact
Unserious Goods