Contact
Get in touch
Questions about an order, a return, or anything else, email us at contact@unseriousgoods.com or use the form below. We answer every message within 2 business days.
To help us sort it faster
If your message is about an order, include:
- Your order number, from your confirmation email
- The email address you ordered with
- A photo, if something arrived damaged or wrong
When we reply
We are a small operation, so we are not staffed around the clock. Messages are answered Monday to Friday. Anything that arrives at the weekend gets picked up on Monday. If you have not heard back after 2 business days, please send it again in case it went astray.
Send us a message
Before you write in
The five things people ask most
Where is my order?
Where is my order?
Orders are processed in 1-3 business days, then take 6-12 business days to arrive. You will get a tracking number by email when it ships. The first tracking scan can take a few days to appear, which is normal and does not mean the parcel is lost.
I want to return it.
I want to return it.
Email us within 30 days of delivery and we will sort it out. Full details are in our Refund Policy, linked in the footer.
It arrived damaged.
It arrived damaged.
Email us a photo and your order number. We will replace it or refund you in full, and you will not need to send it back.
Can you change my shipping address?
Can you change my shipping address?
If the order has not shipped yet, yes. Email us as soon as you can with your order number and the correct address. Once it is with the carrier we cannot redirect it.
Can I cancel my order?
Can I cancel my order?
Any time before it ships, for a full refund. We dispatch within 1-3 business days, so email us quickly. Once it has shipped it has to be handled as a return.