Contact information
Questions, order problems, returns, or anything else, email us:
We answer every message, usually within 24 hours and always within 2 business days. If you have not heard back after that, please send it again in case it went astray.
To help us sort it faster
If your message is about an order, include:
- Your order number, from your confirmation email
- The email address you ordered with
- A photo, if something arrived damaged or wrong
Common questions
Where is my order? Orders are processed in 1-3 business days, then take 6-12 business days to arrive. You will get a tracking number by email when it ships. The first tracking scan can take a few days to appear, which is normal.
I want to return it. Email us within 30 days of delivery and we will sort it out. Full details are in our Refund Policy.
It arrived damaged. Email us a photo and your order number. We will replace it or refund you in full, and you will not need to send it back.
Can you ship to me outside the US? Not yet. We currently ship within the United States only.
Business hours
We are a small operation, so we are not staffed around the clock. Messages are answered Monday to Friday. Anything that arrives at the weekend gets picked up on Monday.